reading30 min
Trust as a System — Not a Feeling
Full reading
Chapter 2: The Trust Algorithm
Trust is not a feeling — it's a system. This chapter turns it into four measurable dimensions: transparency, consistency, competence, respect.
Hands-on exercise
Trust Algorithm Index
4 trust dimensions, 14-day measurement, mgmt vs. frontline gap.
Reflection prompts
- What is the trust gap between your senior leadership and the frontline? And why is no one measuring it?
